I think NJP CDO is over burdened. They need to pass on some responsibilities to KIR or KNE CDOs ЁЯШВ
I feel the only issue with this train is punctuality issue, NER, NR doesn't give proper importance to this train and this is the reason this train runs delayed most of the time.
I recommend Mahananda over this train to my friends ЁЯШВ. Mahananda's punctuality has improved a lot in last few years..